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Systems Implementation Engineer
e-Docs is a Ukrainian IT company delivering end-to-end AI transformation of document-intensive business processes for leading companies and strategic enterprises.
We automate HR, contract, and administrative document workflows and develop custom solutions tailored to specific business needs.
With over 15 years of experience, e-Docs has delivered 90+ custom implementations, with 100% of projects successfully completed.
Our clients include OKKO Group, L’Oréal Ukraine, STADA, PHARMED, IMMER Group, Interavia, and Volvo Trucks.
What we offer
● Remote work● Official employment● Paid vacation and sick leave● An extra day off for your birthday● Opportunities for professional development and career growth within the company● The opportunity to work with a product that solves real-world challenges for large and mid-sized businesses
Your responsibilities
● Advise users on working with e-Docs, including use cases, approval workflows, document templates, roles, and access permissions● Provide technical support to users, including issue analysis, solution guidance, and escalation of complex cases● Support implemented modules within client environments● Configure and maintain business processes within the system● Conduct user training● Prepare user guides and technical documentation● Contribute to the implementation of new solutions and the development of new modules● Collaborate with development teams and other technical specialists on complex cases
You’re a great fit if you have:
● At least 1 year of experience in technical support, software implementation, or application support● Experience in implementing or supporting enterprise IT systems such as EDM, CRM, ERP, BPM, or similar solutions● Experience working with low-code/no-code information systems● Confidence working with Microsoft 365● Understanding of REST APIs and system integration principles● Ability to quickly understand new functionality and system logic● Strong analytical thinking, attention to detail, and a responsible approach to work● Clear and professional communication with users, both verbally and in writing
Bonus points if you have:
● Hands-on experience with electronic document management systems● Knowledge of Microsoft SharePoint and other technologies within the Microsoft ecosystem● Experience participating in end-to-end enterprise IT implementation projects● Experience creating technical documentation, user guides, or training materials